Member Assistance Resource Center

Fraudsters often target generosity during crises. Help members protect themselves by sharing these tips:

• Vet Solicitors Carefully: Refer members to the Federal Trade Commission (FTC) for guidance on recognizing scams.

• Research Charities: Encourage the use of trusted resources like Charity Navigator or GuideStar to verify organizations before donating.

• For additional tips, members can visit the FTC website or trusted charity platforms.

To report a lost or stolen Visa® credit, debit card, or for card inquiries:

1. Call 303-321-4209 or 1-800-858-7212 during business hours.

2. Visit one of our branch locations to have your credit or debit card issued instantly.

3. Contact us via secure messaging through Digital Banking.

4. Call 1-888-241-2510, 24 hours a day.

Please note: Cards sent by mail will arrive in approximately 4 to 7 business days. You will also receive a new PIN, which can be changed by calling 1-800-858-7212.

Ensuring your contact information in your Westerra profile is up to date ensures our staff can verify your identity and information, which helps prevent fraud. You can update your name, address, phone number and email either at the branch by presenting your ID to one of our staff or by logging-in to your personal or business Digital Banking account. Simply visit Settings > Contact section. To update your business mailing address, please contact our Business Banking staff at businessbankinggroup@westerracu.com.

If you're logged in on a web browser, you can send a secure message by selecting the three dots next to the "Self-Service" button at the top of the page, and then select "Messages" from the dropdown menu.

To log in to Digital Banking, click "Login" on the top right corner of this website, then "Personal Banking," and enter your username and password on the next screen.

If you have forgotten your username or password, click on the "Forgot Username?" or "Forgot Password?" link and it will guide you through the process of entering a new username or password.

Launch Westerra mobile banking app, log in with your Digital Banking username and password and select the deposits feature. The system will guide you through the process. 

If you do not already have the Westerra mobile banking app, download it from the App Store (Apple) or Google Play (Android).

If you’re facing financial challenges, the first step is to reach out to us at WesterraCanHelp@WesterraCU.com. We’re here to listen and provide support tailored to your situation.